Privacy Policy

What this page covers

This is the privacy policy for diptychstudio.com, the website of Diptych Studio. It describes what the site collects, why, and who else sees it. It is written to match what the site actually does.

If you only browse, the site does not ask you for anything and does not try to identify you.

The inquiry form

When you write through the contact form, we store what you send: your name, your email, your wedding date if you give one, the venue, and your message. It is kept so Kristina can reply and follow up on your wedding.

When you send the form, we email you a confirmation with the details you gave us, from Contact@diptychstudio.com, so you have a copy and can reply to add anything. About twenty minutes later Kristina writes once more in that same thread, with the sunset on your date and a couple of questions about your day. After that, only replies to what you write.

The form saves your answers as you go, so you can come back and continue where you left off. Those answers stay in your own browser, and are also saved with us from the moment you give a name and an email, so that an unfinished inquiry is not lost.

We do not sell this information and we do not use it for advertising. You can ask us to delete it at any time by writing to Contact@diptychstudio.com.

The studio assistant

The site has an assistant you can chat with. Before it answers, it asks for a name and an email so Kristina can follow up.

What you write in that chat is sent to the company that provides the language model, outside Mexico, so it can produce an answer. It is also stored with us as part of your inquiry. Do not send anything through it that you would not want kept: payment details, documents or identification never belong in a chat box.

The conversation stays in your browser for two weeks so you can pick it up again.

Phone calls

Calls to the studio are answered by an automated assistant, and it says so at the start of the call. The call is recorded and transcribed by the companies that provide the voice and language technology, outside Mexico, so the assistant can answer and Kristina can follow up.

The details you give on the call, such as your name, email, date and venue, are saved with us as an inquiry, and we email you a confirmation like the one the form sends.

Who else is involved

Cloudflare protects the site and checks that forms are filled by people and not by robots.

The website runs on our own server. When an inquiry arrives, a notification is sent to the studio through ntfy, a notification service, carrying the details of your message.

Email to and from the studio, including that confirmation, is handled by Google Workspace.

If you ask for the link to your wedding page again, we only check whether that email belongs to one of our couples, and the link is sent to that same inbox. The page never shows whether an email is on file.

Photographs are served from our own server. There are no advertising trackers and no social network pixels on this site.

Some pages show a wedding film or a short reel. Nothing loads from YouTube until you press play: what you see before that is a still image served from our own server. Once you press play, YouTube receives the request and its own terms apply, which is why we use its no-cookie player.

Cookies and what is stored in your browser

The site does not use advertising cookies. What it does store in your own browser are small conveniences: the answers you have typed in the form, the conversation with the assistant, and whether you have already asked to see the collections. Once you send the form, your name and email are also kept for the rest of that visit, so the assistant does not ask for them again; they are cleared when you close the tab. That information stays on your device and you can clear it from your browser at any time.

Photographs of weddings

The weddings published on this site are shown with the agreement of the couples. If you are in one of these photographs and would like it removed, write to Contact@diptychstudio.com and it comes down.

Your requests

Write to Contact@diptychstudio.com to ask what we hold about you, to correct it, or to have it deleted. We answer personally.